ha505 Privacy Policy

Table of Contents

• 1. Personal Data We Collect
• 2. How We Collect Personal Information
• 3. How We Use Personal Information
• 4. Sharing Personal Information
• 5. Cookies and Tracking Tools
• 6. Data Security
• 7. Data Retention Period
• 8. Your Rights
• 9. Policy on Minors
• 10. Changes to This Policy
• 11. Contact Us
• Frequently Asked Questions

ha505 collects only the personal information needed to provide services to players and manage accounts. The types of information collected are as follows—

1.1 Registration Information

• Full name
• Date of birth (for age verification)
• Email address
• Phone number
• Payment account numbers held (KBZPay, Wave Money, AYA Pay)
• Your chosen username and password

1.2 Financial Information

• Deposit / withdrawal records
• Verification data related to payment methods
• Financial disputes and refund records

1.3 Technical Data

• IP address
• Browser type and version
• Device type (desktop, mobile, tablet)
• Operating system
• Access logs
• Cookies and session identifiers

1.4 Gaming Data

• Play records (game sessions, bet history)
• Win and loss records
• Bonus and promotion usage records
• VIP level and loyalty data

ha505 does not collect any player's facial image or biometric data. Any photo or document requested for financial verification or national ID verification will be deleted once the retention period ends.

ha505 carries out all collection in a transparent manner. The sources are—

2.1 Direct Collection

Information you provide yourself when filling in the registration form, making a deposit, making a withdrawal, or contacting our support team.

2.2 Automatic Collection

Technical data is collected automatically through cookies and log files when you visit the website. This includes your IP address, access times, and pages viewed.

2.3 Collection from Third Parties

Payment verification and compliance data may be received by ha505 from payment companies (KBZPay, Wave Money, AYA Pay). The privacy policies of those companies also apply.

ha505 uses the personal information collected only for the following purposes—

3.1 Account Management and Service Delivery

• Creating and authenticating player accounts
• Processing deposits and withdrawals
• Providing bonus, cashback, and VIP services
• Sending service-related notifications

3.2 Security and Compliance

• Fraud prevention and investigation
• Player identity verification (Know Your Customer — KYC)
• Anti-money laundering (AML) checks
• Cybersecurity precautions

3.3 Product and Service Improvement

• Platform performance monitoring and optimisation
• Analysing player behaviour patterns to better understand usage (aggregate data only, with no personal details included)
• Identifying and resolving technical issues

3.4 Responsible Gambling Support

• Assisting players in setting gambling limits
• Providing support related to problem gambling and addiction
• Preventing access by persons under 21

ha505 will not sell or rent players' personal information to third parties for marketing purposes without the player's consent.

ha505 shares players' personal information only in the following clearly defined circumstances—

4.1 Service Providers

Payment processing companies (KBZPay, Wave Money, AYA Pay) receive only data related to payment confirmation. They are required to follow ha505's data protection guidelines.

4.2 Legal Requests

If there are court orders or official requests from relevant legal authorities, ha505 will respond in accordance with the law. When this happens, ha505 will notify the player in advance as much as possible, unless legally restricted from doing so.

4.3 Business Transfer

If ha505's business is restructured, merged, or acquired, player data may be transferred to the successor business. If this occurs, players will be notified in advance and the data protection position will remain unchanged.

Except in the circumstances described above, personal information will not be shared with any third party without the player's explicit consent.

The ha505 website uses cookies to make it easier and smoother for players to access the site. Cookies are small text files stored in your browser that help improve ha505's service.

5.1 Cookie Types

5.2 Rejecting Cookies

You can block cookies through your browser settings. However, please note that blocking essential cookies may cause access issues. The ha505 website does not use third-party advertising cookies.

ha505 maintains technical and organisational security layers to protect players' personal information—

6.1 Technical Safeguards

• SSL/TLS Encryption — All data transfers between the website and server are encrypted
• Database Encryption — Sensitive data is stored in encrypted form
• Firewall Protection — A firewall system that prevents unauthorised access
• DDoS Protection — A defence system that protects against cyber attacks
• Two-Factor Authentication (2FA) — An additional verification step for secure login

6.2 Organisational Safeguards

• Access to personal information is limited to employees who need it (Principle of Least Privilege)
• Employees are required to attend data protection training
• An incident response plan is in place to handle security breaches as quickly as possible

If a security breach occurs, ha505 will notify affected players as quickly as possible and take resolution steps immediately.

ha505 retains personal information only for as long as necessary to fulfil its purpose and to meet legal obligations—

After the retention period ends, ha505 will delete personal information using adequate technical methods or convert it into a form that cannot be attributed to any individual.

Under ha505's privacy policy, each player has the following rights regarding their personal information—

8.1 Right to Access and Download

If you would like to view the personal information ha505 holds about you, you may request that it be provided. ha505 will respond within 30 days at the latest after receiving the request.

8.2 Right to Rectification

You may request correction of any inaccurate or incomplete personal information that ha505 holds about you. Some data in your account profile can be corrected by yourself, while other data can be corrected by contacting [email protected].

8.3 Right to Erasure

Once the service has ended and the legal retention period has expired, you may request deletion of your personal information. Please note that data which must be retained due to legal obligations cannot be deleted.

8.4 Right to Request Restriction

You may request a temporary restriction on data processing while its accuracy is being verified or until a dispute is resolved.

8.5 Right to Object

You may object to data processing for direct marketing purposes. When you do so, ha505 will stop all marketing communications.

To exercise any of the rights listed above, please contact [email protected]. After verifying your identity, ha505 will respond within 30 days at the latest.

ha505 services are for users aged 21 and above only. ha505 does not knowingly collect personal data from anyone under the age of 21.

If a parent or guardian becomes aware that a minor has submitted personal data to ha505, please contact [email protected] immediately. ha505 will delete that data right away and close any associated account.

ha505 carries out an age verification check at registration to prevent anyone under 21 from accessing the platform.

ha505 may update this Privacy Policy at any time to reflect platform developments, changes to services, or new legal requirements.

10.1 How Changes Are Communicated

• Updates will be published at ha505.im/privacy-policy, and the "Last Updated" date will be revised accordingly.
• For significant changes, ha505 will notify players via their registered email address.
• Continuing to use the platform after an update is made means you accept the new policy.

10.2 Accessing Previous Versions of the Policy

To view a previous version of the policy, contact [email protected] and request it. ha505 keeps accurate records of all past policy versions.

If you have any questions, requests, or complaints about this Privacy Policy, you can reach ha505's support team through the following channels—

ha505 will aim to handle all data requests and enquiries within 30 days at the latest. For complex cases, additional time may be needed and the player will be informed.